Metals and Non Metals (CBSE Class 10 Science Notes Chapter 3)

 

Assignment Solution

1. What is IT?
Ans. :Information Technology (IT) encompasses the use of computer systems, software, networks, and other electronic devices to store, process, retrieve, transmit, and protect information. It’s a vast and constantly evolving field that underpins almost every aspect of modern life, from personal communication and entertainment to complex business operations and scientific research.

2. What is ITeS?
Ans. :Information Technology Enabled Services (ITeS) refers to the outsourcing of business processes that utilize information technology as a key enabler. Essentially, it involves leveraging IT to deliver various services to businesses. These services are often outsourced to specialized companies that have the necessary IT infrastructure and expertise to perform them efficiently and cost-effectively.

3. How are IT & ITeS interrelated?
Ans. :IT provides the fundamental technological infrastructure, including hardware, software, and networks, that ITeS heavily relies on to deliver its services. ITeS, in turn, represents the application of IT to various business processes, offering services like customer support and data processing, thereby extending the reach and impact of the IT sector. Essentially, IT is the enabling foundation, while ITeS is the service-oriented application that leverages IT to achieve specific business outcomes.

4. What is BPO?
Ans. : Business Process Outsourcing (BPO) is the practice of contracting out specific business tasks or processes to a third-party service provider. Instead of handling these functions in-house, a company delegates them to external experts to improve efficiency, reduce costs, and allow the core business to focus on its primary activities. BPO essentially involves partnering with specialized external companies to manage non-core operations.

5. What is BPM?
Ans. :BPM stands for Business Process Management. It’s a discipline that involves systematically managing a company’s business processes to improve their effectiveness, efficiency, and agility. This includes understanding current processes, designing new or improved processes, implementing changes, and continuously monitoring and optimizing them.

6. How are BPO and BPM interrelated?
Ans. :BPM and BPO are related but distinct concepts. Business Process Management (BPM) is the overarching discipline of analyzing, designing, implementing, and continuously improving business processes within an organization to achieve strategic goals. Business Process Outsourcing (BPO), on the other hand, is a specific strategy where an organization contracts out one or more of its business processes to an external service provider. Effective BPM can help identify which processes are suitable for outsourcing via BPO. Therefore, BPO can be seen as a tactical execution that is often informed by the strategic insights gained through BPM.

7. List some BPO services.
Ans. :Some BPO Sergices are :

1. Customer Support
2. Sales and Marketing
3. Technical Support
4. Data Entry
5. Finance and Accounting
6. Data analytics and Research

8. List some BPM services.
Ans. :Some BPM Sergices are :

1. Process Mapping and Documentation
2. Process Mining
3. Process Optimization
4. Integration with Existing Systems
5. Performance Management

9. What is a call centre?
Ans. : A call centre is a centralized department within a company or an outsourced facility that handles a large volume of customer interactions primarily through phone calls. These interactions can be either inbound (initiated by customers) or outbound (initiated by the call centre agents).

10. What are the categories of BPO Vendors?
Ans. : BPO vendors can be categorised based on the location as follows :

1. Offshore Vendors : These are located outside of the company’s own country. If a company outsources its services from other company which is located in another country.
2. Nearshore Vendors : These are located in the neighbouring countries of the contracting company’s country.
3. Onshore Vendors : These are operates within the same countrty as the contractor.

11. What are the categories of BPM Companies?
Ans. : BPM Companies can be categorised as follows :

1. MNCs : Multi National Companies are those which have headquarters in one country, but they operate in multiple locations worldwide.
2. ISP : Indian Service Providers are specially those organisations that have their headquarter in India but offices at many international locations.
3. GIC : Some big companies create their own subsidiary companies that provides sergices to their own parent company exclusively, these companies are called as Global Inhouse Centres.

12. List some applications of IT.
Ans. :Some applications of IT are :

1. Communication : Email, Chatting, Social Media etc.
2. Business & Commerce : Billing, Budgeting, Accounting, E-commerce etc.
3. Education & Learning : Online learning, Virtual Library, Educational softwares etc.
4. Healthcare : Telemedicine, Medical Imaging & Diagnostics, Medical Research etc.
5. Entertainment : Streaming services, Filmography, Music, Digital Instruments, etc
6. Military : Simulations, Trainings etc.

13. What is digital locker?
Ans. : Digital locker is a secure, online storage space provided by a government or other trusted authority to individuals for storing and accessing their important documents and certificates in a digital format. The primary goal is to eliminate the need for physical documents, promote paperless governance, and provide citizens with a convenient and secure way to manage their credentials.

14. What is chatbots?
Ans. : Chatbots are software applications or AI agents designed to simulate conversation with human users, especially over the internet. They interact with users through text or voice interfaces, mimicking natural language to answer questions, provide information, perform tasks, or offer assistance.

15. List some IT applications in the field of : (a) Banking, (b) Marketing, (c) Entertainment, (d) Education, (e) Healthcare, (f) Government & Puiblic Sector
Ans. :Some applications of IT are :

1. Banking : Account M,aintenance, Online & Net Banking, ATMs, Auditing etc.
2. Marketing : CRM, Web Analytics, Social Media Monitoring, Digital marketing etc.
3. Entertainment : Dance Recording, Digital & Electronic Music, Digital Art, Filmography etc.
4. Healthcare : Illness Diagnosis, Diagnosis Reporting, Surgery, Monitoring Patients etc.
5. Education : Teaching Aids, Online Learning, Virtual Libraries, Virtual Labs, Research Purposes etc.
6. Government & Public Sectore : Automated functions, Census work, Tax processing, Budgeting etc.